The Client: The company or any individual requesting the services of Techdynamo Limited.
Techdynamo is obliged to carry out any work where the company and the client have entered into an agreement. Agreements are made through either email or telephone. To be eligible to get Techdynamo services, the client should be 18 years or above. An ‘order’ is all time deemed to be in form of a written contract between the client and Techdynamo, this includes any form of email agreements.
Website Design + Mobile App
Techdynamo will all time ensure that the websites and any scripts or programs are error free. Techdynamo will never accept to take responsibility for any losses incurred due website or its parts malfunction.
The websites graphics and any programming codes always remain the property of Techdynamo until all all payments are settled in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Techdynamo remain the copyright of Techdynamo and may only be commercially reproduced or resold with the permission of Techdynamo only.
Techdynamo will never responsibility for any copyright infringements caused by materials submitted by the client. We hold the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Techdynamo and where no charge is made by Techdynamo for such additions,
Techdynamo accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any corrections to these or further additions.
Its the client’s obligation to avail all materials to Techdynamo required to complete the damaged site as standard agrees and within set deadline.
Techdynamo will not be responsible for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Techdynamo will not be responsible or involved in any disputes between the site owner and their clients and cannot be held responsible for any damage on the part of a site owner.
Techdynamo will not be responsible for any costs arising from compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Techdynamo will not be responsible for any costs arising from compensation or loss of earnings due to the unavailability of the site, its servers, software or any material indirectly provided by its agents.
A deposit payment of 50% is Mandatory before we start working on any web design job.
After a website is fully designed, the final balance should be made in accordance with our payment of accounts terms. Note that this cannot be skipped. In any case the client does not need the site after the work is complete and the deposit paid, he/she is obliged to the pay the full amount.
NB: every nonpayment will lead to legal action taken. You should also note that only two edits can be made to a web design before it is confirmed. Once confirmed, no changes can be done.
Database, Application and E-Commerce Development
Techdynamo are not responsible to any loss the client incur from any software it creates. This is because we have taken a lot of care to ensure our products are accurate. Therefore the client is obliged to make sure that the software is correctly functioning before use.
Where applications or sites are developed on servers not recommended by Techdynamo, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is obliged to fully test all applications or programming related sites we have developed to make sure they are used. Any errors after the client use the site severally will not be the responsibility of Techdynamo to make corrections.
Payment of Accounts
An up-front or a deposit should be paid first by any new client to get our services. It is the policy of Techdynamo to receive full payments for completed works by either Techdynamo or its affiliates no later than 30 days from the date of invoice unless their was a prior agreement with us.
Once you have paid a deposit and the work is completed, you are obliged to pay the remaining balance in full. We always contact our clients via email and telephone reminding them of our remaining payments when not received in time.
If you fail to pay the full amount on time and fail to notify us regarding the delay, you will be denied access to related website and the web pages will be removed. We will then pass such cases to the Small Claims court to claim for our payment. Nonpayment can lead to County Court judgments (ccjs) being added to your credit rating.
Incase of consistency in non-payment of an invoice, our solicitors will contact the client in question, and may further take the matter further and if need be seek payment through legal procedures and if necessary court summons.
Passing of Rights
Once the client has paid all the amount for any service and has been cleared, he/she is assigned the rights to use the products and services. In case of a website, he/she can use the text, graphics, animation, audio components and digital components contained within the finished website, in accordance with these terms and conditions, the project Agreement and any applicable agreement, terms or license but no rights of ownership are granted unless it is specifically under the project’s contract agreement.
No such rights as described in above statement will be passed untill all the amount due to us is paid by the client. This means that we have the right to hold any service, products, data or information from you. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, will always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights.
If you place an Order in our company you should specifically agree not to do anything that violate upon or undermine our rights, title or interest in the Website or products and services we offer. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You should fully understand that we may reproduce, reuse, redevelop and reuse our products in any other way we choose to.
If any client experience a problem with their web service provided by Techdynamo, he/she should raise the matter directly using our online contact form. In the form the client should give sufficient information to locate the material (such as an url) and clearly outline the grounds for the complaint.
Formal complaints procedure
The formal complaints procedure should only be put into consideration where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint procedure include writing to Techdynamo who will acknowledge your receipt and make sure that your matter is taken care of. An initial response to any complaint may be expected within seven days of its receipt delivery while a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.